1. The digital service
Nothing is shipped for digital plans. Your child’s plan is available in the Sprout & Roots app immediately after you start a free trial or your payment is confirmed (usually within a minute; occasionally a few minutes while the payment gateway confirms it). Each plan day then unlocks at midnight. If your plan does not appear after a payment, please contact us with the payment reference.
2. Which plans include a kit
Nurture with Kit (2.5–3.5 yrs) includes a Montessori materials kit for the activities in the plan. The one-time kit fee covers the kit, packing and courier:
- Nurture with Kit: ₹2,500 including GST, charged once
There are no other shipping or handling charges. The kit fee is paid when you start the plan (also during a free trial), because the kit is sent straight away. If you subscribe through the App Store or Google Play, the kit fee is a separate UPI or card payment in the app (the stores sell only the digital plan); we send the kit once it is paid. A gift of a kit plan includes the kit, and so does a school seat.
3. Where we deliver
We deliver within India only, to addresses served by our courier partners. If we cannot deliver to your PIN code, we will tell you before dispatch and refund the kit fee in full. We do not ship outside India.
4. Your delivery address
You enter the delivery address in the app: the recipient’s name, a phone number for the courier, the full address with an optional landmark, PIN code, city and state. It is asked for before payment when you choose a plan with a kit, and straight after you redeem a gift or school code for one. You can check and change it in the app under Account → Materials kit until the kit is dispatched; after that, please contact us. Please make sure the details are complete and that someone can receive the parcel; the courier may call the phone number given. We don’t dispatch a kit without an address.
5. Dispatch and delivery times
- We dispatch kits within 3 working days of your kit order being confirmed (the kit being paid for) and your delivery address being in the app.
- Delivery usually takes 3–7 working days after dispatch, depending on your location. Remote areas can take longer.
- Working days are Monday to Saturday, excluding public holidays.
These are estimates, not guarantees: courier delays, weather, strikes or other events beyond our control can affect them. Your child’s daily plan does not wait for the kit: every activity lists household alternatives, so you can start the same day.
6. Tracking your kit
When your kit is dispatched you get a “Kit dispatched” notice on the app’s notice board (and a notification, if you allow them) with the courier’s name and the tracking (AWB) number, which you can track on the courier’s website. If an order has to be held, for example while a payment is outstanding, we will let you know.
7. If delivery fails
If the courier cannot deliver (for example because the address is incomplete or nobody is available) and the parcel comes back to us, we will contact you to arrange delivery again. If your kit has not arrived within the delivery time above, please contact us with your registered mobile number and we will follow it up with the courier.
8. Damaged, missing or wrong items
Please check the kit when it arrives. If anything is damaged, missing or wrong, tell us within 7 days of delivery through the contact page (topic “Materials kit or delivery”) or by email, with your order details and a photo of the damaged items and packaging (please don’t include your child in photos). We will replace the affected items, or the whole kit, free of charge, or refund them if we cannot replace them.
Opened kits in good condition cannot be returned. Refunds of a plan that includes a kit follow our refund & cancellation policy (the kit cost is deducted once the kit has shipped).
9. Kit safety
Kits contain small parts and are meant to be used with an adult present, following the activity steps. Keep small pieces away from children who still put things in their mouths and store the kit out of reach of younger siblings. See “Safety and supervision” in our terms of service.
10. Contact
Questions about a delivery: contact@scholastiqinnovations.com, +919902100447, or the contact page.